Hotel Sea Princess

Had the most memorable birthday date thanks to Chef Olivia at Sea Princess! From the warm hospitality to the effortless way she guided us through the menu, everything was top notch. The fish N chips were an absolute standout. Whole experience felt personal, thoughtful, and seamless. Highly recommend!!!!😊😊😊

We recently stayed at this hotel, and while there were a couple of positives, unfortunately, our overall experience was disappointing. Positives: The location is definitely a highlight – it's right on a private beach, which offers beautiful views and a relaxing atmosphere. The variety of food available was also impressive, with multiple options to choose from at each meal. Negatives: The front desk staff were surprisingly rude and unwelcoming. From the moment we arrived, there was a clear lack of courtesy and professionalism. No help was offered with our baggage – we had to carry it ourselves from the car, which is not what you'd expect from a hotel of this level. Housekeeping was another letdown. We had to call multiple times for even a single request, which was extremely frustrating. Overall, the service was poor and lacked the basic hospitality one would expect.

I am writing to share my experience during my recent stay at your hotel, which lasted over 22 days. While there were several positive aspects, I feel it is important to bring to your attention some serious concerns that affected the overall quality of my stay. Firstly, I would like to commend your housekeeping team for maintaining a high standard of room cleanliness and hygiene. The breakfast service was also consistently excellent and a highlight of my stay. However, I was extremely disappointed with the behavior and attitude of the front desk staff. Throughout my stay, I encountered repeated instances of unprofessionalism and rudeness. Unfortunately, the staff at the front desk and room service lacked basic courtesy and communication skills, which made even routine interactions unpleasant. This level of service does not align with the standards one would expect from a reputable establishment. I sincerely hope that hotel management takes this feedback seriously. The front desk is often the first and last point of contact for guests, and poor service in this area can significantly harm the reputation of your hotel, regardless of the quality of other services. I trust you will look into this matter and take appropriate steps to ensure a better experience for future guests. Thank you for your time and attention.