Hotel Shalom Jeju

I would like to thank the gentleman who checked us in on 10 March 25. He was kind and solicitous. Unfortunately I forgot to ask his name. He has made our stay at Shalom a memorable one. His good deed warms our hearts. Thank you

If you're expecting this hotel to be more resort-like then this review may not be for you. But coming from NYC, my stay at Jeju was great. Location is accessible to many bus stops so you can hit as many sites as quickly as possible. The rooms are large! We got two rooms for the family and they were happy to accommodate for the rooms to be right next to each other (note not connecting rooms). Each rooms had kettle, AC, tabletop, an arm rest chair, and a nice bathtub! If I recall, they do not have any razor as amenities, but we brought our own so that was fine. The staffs were very welcoming too. On our first day, my brother lost his wallet and the kind lady with the glasses were very helpful in translating to the bus company. I think she can speak Korean, English, and Chinese very well, and I am glad for her help!

Strongly don't recommend this hotel. Really unpleasant experience. Cannot live up to a four starred hotel expectation. Hotel reception denied our group's request to turn on air-conditioning for our rooms. According to the staff, they only turn on air conditioning from April onwards, regardless of warmer temperature near end March. We experienced rude service throughout our stay, with no smile at all from the reception to housekeeping personnel. The restaurant manager demanded that we return our cockery, utensils, and tray to the tray return section. Only our group, despite seeing them, cleared the tables for others.The front desk manager argued with our group leader in Korean, over room allocation during checking in, and complimentary breakfast issues. Their hotel restaurant is akin to a cafeteria setting. Breakfast food choices are very limited and utterly unpalatable. Coffee lacks flavours.