Hotel Silken Puerta de Valencia

The hotel is out of the downtown Valencia, which is great for quiet surroundings, but the rooms are anything but quiet: water pipes, people on the corridor, staff, neighbours, you can hear them all. Good that I always bring earplugs on my trips. All hotels should have earplugs in their rooms!

Not a horrible hotel, but I'd recommend finding a place further Northwest as this hotel is quite far and not in a great neighborhood. The streets surrounding the hotel and directly outside reek of trash. There are not many restaurants or bars nearby, and on Sunday almost everything is closed. The rooms are so thin that when we were laying in bed and the house keeper in the next room moved the bed, we were pushed forward! We heard every step above as well. I was very surprised that there was not coffee or tea in the room or conditioner in the bathroom. I asked the front desk for a bottle opener and they sent me to the bar where the bartender also seemed annoyed with my request. Definitely not what I expected from a 4 star hotel.

This was meant to be our first holiday in Valencia, somewhere we’ve been looking forward to for months, but sadly the experience at this hotel has been extremely disappointing. Yes, it’s in a lovely location, but the service has been shockingly poor. Dinner is not buffet-style as expected, and the small menu offers very limited choices. We booked 3–4 months in advance and specifically requested vegan meals, yet on arrival we were told they “didn’t know” and could only prepare something for the next day. The most upsetting moment was during dessert service — every other party was served except me, leaving me sitting there embarrassed and forgotten. For a trip we had been so excited about, this lack of care and attention has really taken away from the experience.