Hotel Sky Collection Barranquilla

I had a room block at this hotel for my wedding, with nearly 100 guests staying here. After spending almost a year coordinating directly with hotel staff, I expected a seamless experience. Unfortunately, everything fell apart just three weeks before the big day. At that point, I discovered that none of the reservations had been handled correctly. A completely different staff member had to take over to fix the chaos, and while he was incredibly helpful and professional (truly a saving grace), it was an impossible situation. He did his best to clean up someone else's mess someone who, shockingly, was promoted despite the total mismanagement of our event. The hotel itself was in poor condition. Rooms were dirty, several had mold, and everything felt run-down and neglected. Service from the administrative side was disorganized and inattentive. On our first night, we were told we couldn't get drinking water because "reception was closed." The second night, we asked to sit on the rooftop, no music, no service needed, just a safe place to gather. We were told no, and had to stay in the outdoor lobby area. The very next day, someone was robbed at gunpoint in that same spot, and shots were fired. To make matters worse, we were offered zero benefits or hospitality perks as the wedding couple. No welcome bag, no packet, no discount, nothing. After administration realized the scale of our party’s contribution to their business (obviously several thousand dollars), they suddenly made a last-ditch effort to accommodate us and "open up the space." But by that point, the damage was done — most of our guests were already disappointed or upset by their experience. The only positive I can share is the attitude of the staff (with the exception of one or two individuals) and an amazing cook. Most were incredibly kind, apologetic, and did everything they could to try to make things right. Their professionalism did not go unnoticed, and I genuinely appreciated their efforts but the problems ran far deeper than they could fix. In the end, I would not recommend this hotel for any group event, let alone a wedding. The lack of preparation, poor communication, unsafe environment, and refusal to offer any form of compensation or welcome for a large wedding party is unacceptable. The staff did their best, but the administration failed on nearly every front. Special shoutout to the breakfast and bar staff specifically, Alvaro, Alexandra, and Cesar!

⭐☆☆☆☆ Hotel with Thieving Staff – Avoid This Place On July 19, 2025, in the afternoon, upon arriving at the Hotel Sky Collection in Barranquilla, the young black-haired receptionist stole from me by charging VAT that by law I am not required to pay, as I am a foreign tourist with a U.S. passport. Even after showing her my passport, she threatened me, saying that if I didn’t pay over 500,000 Colombian pesos, I would not be allowed to stay and would lose my reservation worth over 700 USD. This hotel is unprofessional, abusive, and unethical. They deceive and scam tourists. ⚠️ Warning: If you are a foreigner, do not stay here. Avoid being robbed like I was.

We had the worst experience ever in a hotel. Reviews looked good and seemed promissing, however, despite of having friendly service, the overall condition of the hotel is poor. Rooms smelling like humidity and not clean. We had in a period time of 2 hrs, 7 cockroaches all over the room. We decided to leave the hotel same day of checking in. Not recommended.