Hotel Sokol

There are so many negative people in the world. Let’s get things right about this hotel. Great warm room, balcony door to open if it needed cooling down. Really comfortable bed. Quiet overnight. Went half board and no complaints re food. Breakfast was adequate to fill up but I was mor than happy with the dinners. Great selection of soups over the week. Although not a vegetarian I didn’t eat much meat but lots to fill up on. Got fed up of cake as desert but had a stash of nice deserts hiding in my room. Room service good with new towels daily. The swimming pool is great, warm, go early and get the pool to yourself. The Sports Bar upstairs was a really nice place to sup a beer or two. Overall a brilliant ski hotel in a top location.

Avoid this hotel. Rooms look very old and depressing, couch and armchair were worn, discolored and had holes in them, towels were frayed at the edges and so old they tore easily when used. It's at most a two stars hotel judging by the rooms. Only good thing is the swimming pool but overall it's not worth staying in this hotel.

Wouldn't have had any problems with this hotel if it had not been for the issues I had on check out. We had prepayed for 50% of the total prior to arrival, however on check out was charged 100%, totaling 150% of the rooms rates. When the error was spotted (after charging the card) it was rectified but could only be paid as cash (offer was made to bank transfer but would have taken upto five working days, and possibly additional calls to chase and resolve). Terrible customer service to resolve the non sterling transaction charges incurred as a consequence of their mistake. Will never book directly always via 3rd party. Excellent hotel, terrible accounting and customer service.