Hotel & Spa El Castell de Ciutat

Adorable and dreamy hotel with stunning views. The food is exquisite and the staff is super attentive and friendly. Very relaxing atmosphere. Get a cup of coffee while enjoying the breathtaking views of the valley. Visiting the old castle at the top of the hotel was the cherry on top of the cake. Absolutely recommended!

This year ,we visited El Castel de Ciutat to spend New Years, and I can confidently say it was one of the best hotel experiences I’ve ever had! From the moment I arrived, the service was impeccable. I would like to personally commend Mr. Emilio Ruiz, the director, for the exceptional way the hotel is managed, as everything ran like clockwork. Special mention also goes to Mis Victoria Solaeche, the reception manager, who greeted us warmly and ensured every aspect of our stay was seamless. Her professionalism and attention to detail were truly remarkable. The food was simply outstanding. The restaurant offered a variety of dishes, all prepared with fresh ingredients and presented beautifully. Whether it was the hearty breakfast or the exquisite dinners, every meal felt like a culinary journey. Compliments to the chef and the kitchen team for their skill and creativity. The service throughout the hotel was top-notch. Every member of the staff was friendly, attentive, and eager to help, which made us feel welcome and cared for at all times. The ambiance of the hotel is also worth mentioning – the elegant yet cozy design created the perfect environment for relaxation. I highly recommend El Castel de Ciutat to anyone looking for a luxurious and memorable stay. It’s clear that the leadership and staff take immense pride in their work, and it shows in every detail. Thank you, Emilio and Victoria, for making our stay unforgettable! We’ll be back soon.

The only positive aspect of this hotel was its location. The service was extremely poor. We booked and paid for a room for three people, including an additional fee for the third person. However, the hotel did not provide a duvet for the third guest. When we requested one, they simply told us they did not have any, leaving me freezing all night. Additionally, the room was only stocked with towels, flip-flops, and glasses for two guests, despite our reservation for three. The service issues extended beyond the room—when we ordered facials, we received the wrong treatments. To make matters worse, the phone in our room was not working, so we had to walk to the reception for every request. The food was disappointing and overpriced. The staff removed our plates while we were still eating, which felt rushed and unprofessional. Overall, this hotel failed to meet even basic service expectations, and I would not recommend it.