Hotel Spa Republica

Every staff member we interacted with has gone out of their way to welcome us and address small issues that had arisen. We were given a quieter room when asked, received help when we forgot valuables in the safe after checking out, and generally were made to feel extremely welcome. Much appreciated all around!

Iam very disappointed with the suite, in which I Was October 2021, The patio was terrible dirty , full of cobwebs, the deck chair full of water, in fact nobody Can use, the room wasn’t clean enought , Iam make a complaint but nothing happens, The breakfast was good with plenty of food , the pool and jacuzzi it’s ok , The robes they give you to go to the pool are extremely old. Overall the experience was just ok.

DON’T STAY OR EAT HERE if you value customer service and want edible food. I asked for a reservation for their Christmas Eve dinner as a guest at the hotel giving them my details. The charge was $115.000 pesos each which is already a very expensive dinner. When I later enquired about the time for my reservation, the team told me that the reservation hadn’t been processed. Not sure why as the last message I received from the team was ‘we go ahead’ when translated into English with no further messages from them or requests for information. It then turns out that the price had dramatically increased to $145.000 pesos! It wasn’t made clear that it had increased and it’s not my local currency. In my panic to not have a Christmas reservation (which hadn’t been processed due to their incompetence) I paid it. What a mistake. They have not explained or apologised why my initial reservation and quote couldn’t be honoured and have been extremely rude and unreasonable. I have never stayed anywhere which would refuse such a reasonable request from a paying guest. I have experienced better service at 2 star hotels than I have here. I had clearly tried to make a reservation at the prior price. To make things worse, the food wasn’t worth the money. I couldn’t eat the main course or the dessert as they were so awful. The steak was honestly the worst I have ever eaten anywhere in the world (as pictured). I struggled through the small part that was edible because I knew how much money it had cost. The buffet courses were better quality but with no labels I wasn’t sure what anything was which was a real shame. Eggs at breakfast were also inedible so I don’t think the bad food quality is restricted to the holiday dinners unfortunately. They don’t care about the guests who stay there or your experience. They just see you as money machines. It is not 4* quality. I would go elsewhere.