Hotel & Spa Sun Palace Albir

We stayed at this hotel only for 1 night , it’s on a hill which is a bit of a walk , hotel gardens and pool area nice , you can’t leave your towels on sunbeds for more than 15 minutes and go off otherwise they are taken off , the staff were helpful and friendly , the room was clean beds comfortable, Negatives the air con was useless hardly anything coming out , window curtains hanging off , breakfast not brilliant. No tea or coffee in rooms All in all we wouldn’t class this hotel as a 4 star and wouldn’t want to stay here for a week ( just our opinion) the odd night would be ok

Just got back from Sun Palace and whilst the hotel is spotlessly clean (bonus) it is lacking in many areas! The hotel is up quite a steep hill which we already knew after reading reviews. However, we were not told in advance that the bus transfers wouldn't drop us at the hotel due to roadworks on the hill. Trying to drag the heavy suitcases up the hill was a killer! They do seem to have cleared the road works now as we did get picked up outside. The hotel is advertised with a roof top terrace boasting 360° views of Albir.. we went up to the terrace on our first night at 10pm to find signs saying it's open 10am-8pm. Went back up there at 10.30am next morning and still closed, so we didn't bother attempting to go up again as it never seemed open and it's such a shame there is no bar up there for evening drinks to watch the sunset! Gym is very basic with extremely old equipment, my partner pulled a muscle in his neck using the rower due to the damaged cable. We had breakfast and dinner included - food is ok, just what you expect at hotel inclusive meals. They do allow you to change dinner to lunch with a day's notice. Water, juice and hot drinks included for breakfast, but not even cold water offered at lunch/dinner.. any drinks has to be purchased. I think they are making money in the wrong areas. It wouldn't hurt to have the cold water tanks available all day. There is absolutely no atmosphere at this hotel, the bar/lounge areas have no music during the day and into the evening it's like walking around a ghost town, so no wonder noone sits there for a drink! We never stayed for evening entertainment as the reviews said how poor it was. Pool table also out of order for the whole stay. Rooms were very clean, and towels changed every time you chuck them in the bath for changing. But most things are wobbly and on the verge of breaking, towel rail and shower head holder in bathroom, balcony chairs about to snap and bedside lamps loose and wonky. We paid for a sea view room and unfortunately there is a gigantic palm tree obstructing the view which is an extreme shame. The views would be incredible if they just chopped down these trees. We did ask to move rooms but no avail. Poolside, nice area with pretty views, however the lack of sunbeds is very disappointing! There are around 20beds for the entire hotel and everyone scrambling for them at 9.30am which is not how you want to start off your morning. There is a huge section of fake grass with loads of rattan chairs which just need to be replaced with more sunbeds. It is definitely not a 4star hotel, needs a lot of TLC and hope the many recent negative reviews can make these changes happen! Recommendations would be to offer a free shuttle bus to get the less mobile people up and down that steep hill(if they do offer this it was never brought to our attention) Also put kettle/tea and coffee facilities in rooms Things to do: Walk to Altea along the sea front promenade takes around 40minutes one way and lovely view points up on the square. Walk from the hotel to the lighthouse approx 5km round trip, definitely worth it.

Will never go back. Arrived @ 3am and the receptionist barked at my partner when he had already responded to me, another receptionist was extremely rude when we tried to ask for something. The rooms are standard, when we arrived the fridge was old with stains all around it, the door handle in the bathroom came off (however was fixed very quickly by a very polite maintenance man ☺️) and the shower head needed cleaning. The location isn't the best a good 20 minute walk to the beach and the nearest shops (I walk regularly and this was strange for a hotel location). The restaurant staff are pleasant and the spa staff are lovely.