Hotel St Ellis

Stayed for one night with family before going to Misibis Bay. Rooms were kept clean. It was a pleasant stay at the heart of Legazpi. Lots to places to eat in around the hotel. Pool was small, but no one really stays here for the Pool anyway. Breakfast was so-so.

This hotel was quite sufficient for a few days at work. The lobby was nice. There was one elevator but the floors were not too high so we took the steps most times. Rooms were ok. Quite comfortable and had most things we needed. The toilet did flood at times as the buddy was leaking. what we liked was the TV which offered a variety of channels. Facilities were really not the best. Only a small pool but it rained most of the time we are there so could not use it. There was no gym. Breakfast was quite good. There were a variety of food but lack in the teas offered. Overall, ok for a short trip.

I recently stayed at Hotel St. Ellis with my mother and sister and unfortunately, my experience was marred by an extended power outage due to maintenance. Upon our arrival, we were informed that the electricity was out due to ongoing maintenance and would be restored by 4:00 PM. However, when I returned to the hotel around 5:00 PM, the power was still out, and the room remained dark and uncomfortable. The power was only restored at 8:00 PM, a full six hours after check-in, which made our stay extremely inconvenient, especially considering the hot weather. While I appreciate that the staff provided a solar-powered lamp, the discomfort and disruption caused by the power outage was significant. What made matters worse was that I did not see the maintenance notice sent by Agoda on June 21st until after my booking had become non-refundable, leaving me unable to cancel or make other arrangements. I understand that maintenance is sometimes unavoidable, but the lack of timely communication and the inconvenience caused made this stay less than pleasant. I would recommend the hotel improve their communication and make more proactive efforts to ensure guests are comfortable, especially during maintenance periods.