Hotel Subasio

I would put 6 stars for the service if I could. Stefano and the team were more than helpful during my stay! Due to the train strike on my travel day, my arrival time at the hotel was much later than anticipated. Stefano and the staff were extremely flexible with my new arrival time and making sure I got to the hotel safely. The rooms are clean and the location is less than a minute walk from St. Francis’ Basillica. Highly recommend!

I really like this hotel. The staff are very friendly, the location is perfect, the breakfast is excellent, and the rooms are nice and comfortable. Why only 4 stars? The reason may sound ridiculous, but I really hated the sofa (junior suite #210) that was permanently converted into a bed for children. It was impossible to sit on and ugly to look at. We booked the junior suite to have some space to read and prepare for the next day. The sofa in its original state would have been perfect.

3 Stars are way too much for this „Hotel“ it‘s a Hostel at best. We arrived and the reception took more than 35 minutes to get done with the documents, they booked us 3 rooms instead of 2 even though we only booked 2. we came into the rooms and ours was pure horror, eyelashes and hairs flying around the „clean and fresh“ bed sheets. The blanket had weird little wet spots that wouldn’t go away, it‘s clear they were human but I don’t want to imagine what kind of stuff that is. We even had mold in the bathroom and near the air conditioning, for me as someone with asthma that’s just ridiculous. The walls are poorly soundproofed and you hear everything. Instead of calling my parents in law I could speak through the walls with them. So if you hear some sort of banging or screaming sounds in the night it’s probably not someone who’s getting robbed in the streets but handled in the sheets. After we told the reception that this is horrendous we got another room which was even worse because it had a massive and I mean MASSIVE Piss/Sweat/Sperm spot on the blanket and even the receptionist was shocked. The suite they didn’t want to give us only if we pay more money. I wrote a note similar to this for the Hotel, I wonder if they got it or some cleaning staff member put it in the trash. Luckily for us we only stayed one night. In the end I can say, Assisi is beautiful, this Hotel isn’t. Get. Your. Damn. Cleaning. RIGHT and DONE!! This is a joke.. I sure hope we were the only incident and other people had a better time and better rooms than us…