Hotel Svanen Stays & BW Signature Collection

A very nice and warm place to stay. Right in the middle of Legoland and Billund town so literally everything is within walking distance. Very clean and lovely staff. The buffet breakfast was delicious, a lot of variety and very tasty.

Call me a snob but... This cant possibly be a 4 star hotel? It's basically a motel with rooms that's seen better days. For what it is i think its fine and the staff are all friendly and doing their best but the whole "4-star" rating throws off expectations. Rooms Incredibly hot and stuffy rooms with poor ventilation. Very dated decorations unless you are into Top Gun (the original). Mold smell from the bathroom. Keeping windows open at night is not a good idea due to the traffic outside. Restaurant We had dinner at the restaurant once and while the food was ok (nothing to write home about but not bad) the experience felt typical for a small town with inexperienced waiters doing their best but not really being able to live up to the so called "4 star" experience. Long wait times and hard to get waiters attention even with a near empty restaurant, they couldn't replace one type of potatoes with fries so we had to order a side of fries and a main course with the potatoes removed (at full price of course) and of the two glasses of sparkling wine we ordered one arrived half full for some reason. Maybe the waiter had a sip to get by? All in all, its fine. It's close to Legoland, the staff is friendly, there is plenty of parking space. Just drop the 4-star act and we will all be happier :)

Poor service for the price you pay. When you ask the staff for information about the stay, they say they don’t know much – just that it’s near the attraction, Legoland. At breakfast, we asked if they could make some fried eggs, and they replied in a bad-tempered way. It’s not expensive to give a smile to your guests. Would decently not recommend this hotel to anyone and the price for this matter is not valid and right.