Hotel Temple Ponferrada

The hotel looks unusual and exciting, which is why we booked it. Sadly it's not. The set three course menu was very good value, well presented, and the waiter very helpful and professional. However, the rest of the experience wasn't so good. The beds seemed to wander around the room every time I turned over, and both our rooms had other issues. The towels in my bathroom were either soiled or not well cleaned by the laundry, with obvious red lipstick or stage makeup marks. My colleague's room was plagued with bedbugs, which made sleep impossible. We complained to reception, but were told the towels were down to the laundry rather than the hotel. No offer to replace though. The bedbug problem was shrugged off. The hotel has huge potential but no-one seems keen to sort the basics.

Room was nice. Bidet. Tub. Bed comfortable. When I went to order room service they told me it doesn't open until 8pm. So I ordered and at 845pm was called downstairs to get my food. Cold burger and fries. Ice cream melting. No spoon. And rather it being room service from their restaurant it was something similar to Uber eats. I don't understand. I do not recommend.

Front reception staff are fantastic. I stayed this week. Once checking into my room i sat on the bed, within 30 minutes I noticed bedbugs. I was moved to another room, however woke up in the morning to bites and bedbugs. The owner/manager was very aggressive and rude towards me. Would not recommend this hotel. It is also very dated.