Hotel Terra Jackson Hole

The staff and room service was amazing. Very nice and took care of everything. Everything was very clean. We got the studio and the Murphy bed was not very comfy. Balcony was nice. The room gets very hot even with the air on. The pool and hot tub were disappointing. Small and shallow. Pictures make them look way better. Pool is not for energetic kids, made for relaxing adults.

Our first visit to the Hotel Terra for business meetings. Staff members friendly; Lia, Tyler, Wendy & Gloria at our private events. The room is reasonably clean, the bed is not very comfortable and the temperature in the room stays curiously warm. It should be noted that the showers are bath tubs so you have to step over about 25” .. maybe an issue for some, after a shower! There is no water provided in the room, also an issue after a day of travel. I was told to walk up to the market and purchase water, so I walked to the Four Seasons, and they were happy to provide us waters knowing that we were not staying at their property. *A very kind gesture, indeed. Also checked out the exercise room (hand soap and water needed to be refilled) one of two treadmills and elliptical machines in need of repairs. Roof top hot tub needs tile work and 1/2 the jets are non-functional. The mountains are a pretty backdrop. I would say that Housekeeping does an excellent job! Thank you Cameron Jones for your kind response.

Don’t stay here. Took 4 requests to get the bathroom door to latch and the a/c doesn’t work. We walked into heat even though the thermostat was set to 67. They sent 3 crews and never resolved. Check the reviews, it’s a known issue and they haven’t fixed it. We slept with the windows open to compensate but still woke up in a sweat. Furniture upholstery had stains and holes. Def not 4 star. Had we known we would never have stayed here. $1k/night for 4 nights and they only offered $374 in compensation. Beautiful setting, sub-par accommodations.