Hotel The Cox Today

Hotel Review: The Cox Today Location and Accessibility: The hotel's location and road connections are not good, making it difficult to access. Room and Service: The rooms are good and the overall service is also satisfactory. Staff Behavior: The staff's behavior is not good, which negatively impacts the guest experience. Dining: The food service does not meet a star-rated standard. A full menu is not available late at night. Amenities and Guidance: There is a lack of proper guidance or a catalog (like a lobby board) to help guests find the gym, bar, and spa. This makes it difficult for guests to locate these facilities on their own. Swimming Pool: The swimming pool is not up to a high standard and closes early at 5 PM, which is disappointing for a star-rated hotel. Overall Impression: For a star hotel, the service quality does not meet expectations. The staff's behavior, limited food options, poor guidance on amenities, and the swimming pool's limited hours are major areas that need improvement.

I recently stayed at The Cox Today, one of the most talked-about hotels in Cox’s Bazar. While the hotel presents itself as a 5-star property, my experience was somewhat mixed. The staff was friendly and helpful, which made a positive difference, and the complimentary breakfast was decent, although the variety of dishes was limited compared to other hotels in the area. However, several things fell short of expectations. The washroom amenities were lacking no hand wash, no comb, and poor ventilation without any air freshener. There was no prayer mat in the room until we specifically asked for one. The TV was not a smart TV, which felt outdated for a hotel claiming to be 5-star. Due to the rain, the floor remained damp, making the room feel quite uncomfortable. Overall, the hotel has potential, but without improvements in room facilities and more attention to detail, their reputation could suffer. I hope the management takes this feedback constructively, as a few thoughtful upgrades could truly align their services with the 5-star experience they advertise.

We stayed 2 nights at the hotel. It is very old and does not deserve a 5‑star rating. The hair dryer was not functioning well, repaired, and then not functioning again. We wanted to use the gym in the morning, but they said it was not complimentary — it costs for a 1‑hour session — and the gym equipment is poor. The reception staff were rude and behaved like employees of a 2‑star hotel. The road outside the hotel is in bad condition. I highly recommend not booking this hotel.