Hotel Verde Montana Wellness & Spa

I used to visit Polish wellness hotels quite often, so I have the opportunity to compare. Hotel Verde Montana is one of the best I have visited. For several reasons. The cleanliness of the hotel, the atmosphere, the food, very nice pools, 2 big playrooms for children, the location of the hotel. In general, the capacity of the restaurant and the wellness is sufficient for the hotel, it is not crowded as in some big hotels in Poland. It is true that the floor by the pools is very slippery, that's the only minus I found. It's true that I can't judge how it is with the English of the people working at the reception - I speak fluent Polish, but the staff in the restaurant speaks English, because there are a lot of foreigners (India, Indonesia) and I spoke English with them.

I recommend it and i gave it a 5 star ⭐ this hotel for the family and company outing/meetings,apart of the excellent service of the employees they have very nice view and excellent function rooms for the company event and parties, excellent foods, restaurant,2 swimming pool indoor with 2 sauna and 2 jacuzzi,1 pool outdoor,1 sauna and 1 jacuzzi,they have playing room for the kid's and they have any type of rooms like double rooms,single rooms for couple and big apartment for family..

I booked this hotel for the business trip back in February. While the hotel is nice, and we had great time in SPA, I've encountered 3 unpleasant situations during the stay, and hence caused inconvenience to my colleagues as well. Firstly, I have not been informed that "apartment" is only available with one queen size bed, and there is no option to have a twin with 2 separate beds. Even though I had 3 calls with the hotel in advance, and 3 separate confirmations that separate beds are available for every entity booked. We haven't been offered a solution even after talking to the administrator. Secondly, our request to borrow wine glasses has not been fulfilled. Apparently, its a hotel policy to promote consumption in the restaurant only. In fact, its just another occasion to earn money. Thirdly, I have been asked to make an extra payment at the checkout, even though this has already been paid in advance. We only had one SPA liability, but there was a mismatch of information which caused a 15 min delay.