Hotel Victor

We stayed at this hotel for nine nights. Great location, but the cleanliness was terrible. The floor was not swept even once during our stay! We had to buy our own bath soap because, even though we asked for more, it was never replaced. The same goes for tissues – they were never restocked either. The bathroom floor was never mopped, not even once! There were always towels missing; on some days, we had to request them because there was only one towel in the room. The sides of the bed were dusty and had dirt that looked like it had been there for ages! We were very poorly treated by the night receptionist (with red highlights in her hair), who clearly didn’t care and made no effort to resolve anything. On the other hand, the morning staff (especially Ricardo) were extremely polite and kind. The glasses in the room were never washed, not even once! That’s it. What a shame!!!

Victor Hotel in Miami left us with mixed impressions. The reception team was welcoming, especially Ricardo (hope the name is right), and that was a good start. Unfortunately, things went downhill from there. The rooms are very small, and there is almost no privacy in the bathroom area. A glass partition separates the bathroom from the bedroom, which is quite inconvenient when staying with kids. The only plus was having direct access to the pool from the room, along with separate outdoor showers and plenty of sunbeds. The pool itself was clean and well-maintained. The location is right in the middle of Ocean Drive, which sounds exciting until you try to sleep. The noise at night is constant and often overwhelming, especially the sound of cars showing off. The hotel seems to attract many visitors of the pride beach across the street. Room service was a real letdown. Towels were not replaced properly, and I had to call the reception every single day just to get basic items. It felt like there was no consistency in housekeeping, and the management should really take action to improve it. Breakfast was another weak point. Vouchers offer a very limited selection, and after a few days it gets repetitive. The staff serving breakfast acted as if they were doing guests a favor. To make it worse, the restaurant is also open to outside guests who have access to a different menu, and that means hotel guests can end up without seats, especially outdoors. One more thing worth mentioning is parking. If you go through the hotel, it’s $50 per night, but if you deal directly with the same parking company outside, it’s $40 per night. Small difference, but it says a lot about the setup. Overall, the hotel has potential but misses the mark on several important points. It looks stylish on the outside, but the experience doesn’t quite live up to it.

Hotel had a great location! As for the rooms -they had lack of sound proofing. Liked the design on the bathroom which made it more designer style. Practicle for a couple, but probably unpractical for a family. The staff did not answer on the phone when calling the reception from our room.