Hotel Villa La Principessa

We have stayed at Hotel Villa La Principessa for 3 weeks with our guests and we have had the best time. We enjoyed the meeting room which we used for our craft workshops and the pool area. We thought the service by the staff was very good. The bedrooms were very clean and the gardens were always kept clean. The food is very authentic and we have had lunch outside when it was warm enough. They have bedrooms with walk-in showers for guests who have not good mobility. They also allow dogs to stay and the house keeping has very good hovers to clean the rooms. Our dog has white hair and the carpet was royal blue but the housekeeping cleaned the carpet very well. There is free on-side parking and the location is perfect. Just 10 minutes by car outside of Lucca. The reception team has helped us to book taxi's and more. The hotel has a very charming style and we will be back next year in May. Thank you very much, Nadine and Mark

We had a wonderful time during our stay. The staff were friendly, the service was excellent, the hotel was clean, and the food was delightful! Only 10 minutes driving to Lucca. Highly recommended 😊

To start, the pictures online are completely misleading and nothing like the actual condition of the hotel. You can see the real state of the room in the photos I’ve uploaded alongside this review (from November 2024) — it’s a huge contrast and feels very deceptive. The room had an incredibly bad smell, by far the worst I’ve ever experienced in any accommodation. It was clear the hotel was trying to mask the odor of what seemed like a rotting building with overpowering scented sticks and large boxes of chemicals, which only made it worse (see pictures). For the price of 207 EUR per night, this was a complete rip-off. The room was dirty, with visible dirt and dust in corners, and the bathroom fixtures were rusty and worn out. The bed was sagging and uncomfortable, showing clear signs of being well past its prime. The staff, including the hotel manager, was well aware of these issues. They apologized and even offered a refund. However, after we left, they completely ignored our refund request, showing a lack of professionalism and follow-through. Overall, this so called "villa" was a massive disappointment. I would not recommend staying here—save your money and find somewhere else that offers better quality for the price.