Hotel Villa Sorriso

We stayed for two nights and we really enjoyed it. The hotel is old, as most of the hotels in Lido di Jesolo. But it is very well renovated, with modern and really nice areas. You can tell that it is an older building from the outside and also the corridors, bathrooms and balconies. Otherwise the hotel was clean, amazing view from the balcony, the restaurant is really modern with sea view. The breakfast was rich, we haven't tried the spa and pool but it seemed okay. Parking and two sunbeds + umbrella on the beach are included in the price.

The Location of the hotel is top. The rooms seems renovated and therefore new and modern. But were too heated for fall. We turned off the heating and opened the window but it still was too much, especially in the bathroom. The rest of the hotel seems quite old, but clean. But the hotel employees are not friendly. The lady from the breakfast thinks she is a doorman and keeps telling people what to do or not, and not in a friendly or practical way to keep business going smooth. The reception did not understand our questions and was therefore defensive.

We would like to express our deep indignation and disappointment regarding our experience at a hotel in Italy, where we became victims of a theft. Money and an expensive watch were stolen from our room – an incident that not only caused us material damage but also serious stress and completely disrupted the peace of our vacation. The owner and management of the hotel have a legal obligation to ensure the safety and security of their guests, in accordance with Article 1218 of the Italian Civil Code, which imposes liability for breach of contractual obligations, as well as Article 2043, concerning damage caused by unlawful acts. In this case, there are serious grounds to believe that there was negligence on the part of the hotel, which led to a crime – theft – punishable under Article 624 of the Italian Penal Code. From our conversations with the staff and their behavior, a serious suspicion arose that the theft was internally organized, as the thief acted deliberately, with a ladder and confidence, around 3 a.m., knowing exactly which room was unlocked. This suggests that someone from the hotel staff either assisted or disclosed information – something extremely alarming and unacceptable. Following the incident, the hotel management called the police, but instead of adequate compensation, we were offered a free one-day visit to a water park for children and a transfer to another hotel, which we perceived not as a gesture of goodwill, but as an attempt to cover up the case and possibly even protect accomplices. After the stress we experienced, we wished to leave the hotel two days earlier and requested a refund for the unused nights. Our request was refused, we were treated as if we were the wrongdoers, and they even denied issuing an invoice on the spot – in violation of Article 21 of the Italian VAT Law (IVA – DPR No. 633/1972), which requires that an invoice be issued immediately upon request by the customer. Furthermore, we were not issued a fiscal receipt (*scontrino fiscale*) at the time of payment – a violation of Article 2, paragraph 1 of Legislative Decree No. 127/2015, which requires all traders and service providers, including hotels, to issue a fiscal document (invoice or receipt) for each payment. This violation is subject to the fine provided for in Article 6 of Legislative Decree No. 471/1997 and raises serious concerns about revenue concealment and tax evasion. Providing an email for the purpose of "later sending" an invoice or receipt does not exempt the hotel from the obligation to issue the document at the time of payment, nor can it substitute the proper fulfillment of their tax obligations under the law. We request that the competent authorities investigate the case – both in relation to the theft and any possible tax and administrative violations committed by the hotel. We demand compensation for the damages we suffered – material, moral, and relating to the breach of trust and security.