Hotel Vincci Baixa

This hotel proved to be the best. I spent several nights here, including during the blackout on April 29th, 2025. The hotel was well-prepared and truly went above and beyond to ensure guest satisfaction. Besides the best location in Lisbon. The service was excellent from the start – very flexible. Leaving my bags at the front desk or checking in early was no problem at all. I also had a car, and the staff guided me perfectly to a nearby garage for parking. The rooms were very clean, with fresh towels provided daily and great attention to detail – everything was spotless. During the blackout, the hotel had a generator that supplied electricity, allowing guests to charge their phones and even use WiFi (which worked intermittently). This was not the case anywhere else I know of, except possibly in very large institutions or hotels. The entire hotel team actively helped manage the situation, kept guests informed, and continued to serve food and drinks in the restaurant. At a time when nearly all restaurants and shops were closed and the city felt almost apocalyptic, this hotel truly showed its quality. The staff gave 100% to support their guests and maintain a sense of normalcy.

The location of this hotel is literally in the heart of the center of Lisbon, it is walking distance from central main attractions, with lots of small restaurants and coffee shops around. The rooms are clean and nice and the staff are friendly and helpful. If I go to Lisbon again I would definitely stay there again

Worst experience in Europe, the room is very hot and the bed is uncomfortable. I asked the receptionist many times to fix the a/c but they said it is working well. The outside temperature was cooler than the room. The only positive thing is its location and cleanness