Hotel Vincci Ciudad de Salamanca

CLEAN and quiet. Walking distance to Roman bridge which is a good starting point to visit historical center. Friendly staff. Paid parking at a reasonable price. There are also free parking option on streets around the hotel. Receptionist Sara helped us with local food suggestions and places. And, there is also a free and very detailed city guide at the hotel for customers.

Fantastic location if driving to Spain or Portugal from Santander very close to the main routes. Safe underground parking and the staff could not be more friendly and helpful. Bar food is reasonably priced and tasty.

Need to improve their customer service and attitude toward customers. We arrived July 21st, late afternoon with elderly parents after a long hot day in the Spanish Extremadura and were met with a very cold receptionist, made check in very burdensome and made us wait for a long time while she kept babbling on the phone to a colleague. Tried our best to speak spanish but still got met with a rude persona. Asked her to pass on some feedback but she just kept talking back at us, really upsetting. Made our stay memorable for the wrong reasons. Breakfast could have been better, selection was poor, not like other Extremaduran hotels where we stayed. However two staff kept lingering around so it seems there's a mismanagement of resources. Bedroom AC was broken, you couldn't regulate it yourself, more like one size fits all which was really annoying as some of us felt really hot. Certainly did not feel like a 4 star hotel.