Hotel Vincci Ponte de Ferro

We had a fantastic stay at this hotel—its location right next to the bridge is ideal. The staff were exceptional across the board, from the reception to the breakfast service and the bar. While there weren’t any hot vegan options at breakfast, there was a good selection of fresh fruit, granola, muesli, and delicious bread. Plant-based milk is available upon request, and the breakfast staff truly went above and beyond. A tofu scramble would be a great addition! We also had dinner both at the hotel restaurant and the bar—both offered delicious food with vegan options. The ambiance, service, and cleanliness throughout the hotel were all top-notch. We booked a spot in the garage, which was a bit tight but manageable and definitely appreciated. The gym was disappointing for a hotel of this level. It was really tiny with little equipment. Overall, the location and experience were excellent. Would absolutely recommend.

**WOW, what a prime location!** I loved how everything was within walking distance – especially the stunning sunset right outside the hotel, with a celebration in the park adding a special touch. The hotel appears recently upgraded with a sleek, modern design. While the pool area and sky bar aren’t particularly large, they felt appropriate for such a central location – and the view is truly impressive. My room had a magical view, which made the stay even more special. However, I did encounter a few issues that impacted the overall experience: 1. **Insects in the room:** Unfortunately, large bugs kept appearing during my stay. I reported this to reception at least three times and was told that extra cleaning would be arranged, but this never happened. I remained polite and calm throughout, so it was disappointing not to see any meaningful follow-up, especially as it affected my comfort significantly. 2. **Bottle opener access:** There was no bottle opener in the room or minibar/snack area. I was told twice that I needed to go to the sky bar to open any bottles, even those from the minibar. On the third day, when I asked again, I was finally given a spare opener. It felt like something that could’ve been resolved much more easily. 3. **Non-functioning soap dispenser:** The hand soap dispenser in the bathroom wasn’t working properly. I reported it on my second day, and while the issue was acknowledged, it was never fixed during my stay. The staff were consistently friendly and polite, which I appreciated. However, there seemed to be a lack of communication between reception and the cleaning/maintenance teams. Particularly regarding the bugs, I expected the issue to be treated with higher priority – perhaps by offering a new room or at least acknowledging the discomfort more actively. As a guest, I don't believe it should be necessary to raise my voice or create a scene to get a proper solution. Overall, the hotel has a lot going for it, and I truly enjoyed several aspects of my stay. But due to the unresolved issues, I couldn’t quite give it a full 5-star rating this time.

A bittersweet experience, unfortunately. That’s because sadl, the breakfast staff were not helpful at all with a very simple request: scrambled eggs with vegetables and cheese. I went for breakfast as a walk-in, paying a considerable amount (€23). For my surprise, when I asked if instead of an omelet it would be possible to order scrambled eggs with vegetables and cheese, I received a blunt answer from the braided-hair waitress: "Only what’s on the menu is available. There are scrambled eggs at the buffet." I replied that yes, there were scrambled eggs on the buffet but they were not fresh and didn’t have vegetables or cheese. To this, I was told shortly that it wouldn't be possible. I spent a few minutes not understanding the reason behind this reply, after all scrambled eggs are even easier to prepare than an omelet. So I thought maybe the server wasn’t having a good day and asked another waitress the same thing and received the same answer. I asked why such a simple request seemed so difficult to fulfill and she told me that this was the “standard” for breakfast. From that point, the atmosphere became tense and awkward, with the staff talking among themselves and looking at me while I was still there. Unbelievable. I decided to settle for the scrambled eggs from the buffet, eat quickly, and leave, since apparently that’s what I was expected to do. If the hotel doesn’t want to welcome walk-ins, then don’t. That’s better than having a team unwilling to help. It leaves guests with a sour taste from an experience that had every chance of being exceptional.