Hotel Vintage

Thank goodness for places like Hotel Vintage and professionals like the staff and management at Hotel Vintage. Today is St. Valentine’s Day and I’d like to reflect on my stay - although I did not stay here on this day, Hotel Vintage staff and managers made it feel like a day of love. From their fast responses via email re:my potential delays in arrival and checkout were the tip of their excellent customer service. My experience at a small, boutique hotel like Hotel Vintage vs a bigger chain name counterpart was hands down simply a superior stay. From providing me a generously comped late check out of an extended 8 hrs (that is not a typo) to providing a departure treat due to running out of a breakfast option are reasons why Hotel Vintage gives boutique hotels that charm, personal touch and dedication to clientele satisfaction and beyond. I would highly recommend staying here during your visit to Bogota!

The property did not full fill the information on the booking. No reward as a genius member. Changes on the booking price when you do the check in. I am very disappointed with the service of the hotel. I am the genius member and I made the booking for my elderly parents. They did not take the payment from my card. Instead they wait until my family arrived to charge them and increased the price of the booking. The conditions offered on the booking is not what you receive at the vintage hotel. For sure I wouldn't stay and book there ever again.

WARNING - BED BUGS! Stay here at your own risk. We found bed bugs in two seperate rooms (first 502, then 402) upon our arrival. Luckily we found them before staying in the beds. But unfortunately the hotel refused to take any responsibility and claimed the bugs came from our bags. This was not possible as first we had just arrived and kept our bags away from the beds until our checks were complete. They did not offer us a refund despite the bugs still being on the beds, and having photo and video evidence. I would avoid staying here at all costs as it seems unlikely they plan to do anything about the infestation. This was a very stressful situation for us and we left feeling very disappointed after reading lots of positive reviews before arriving.