Hotel ZaZa Houston Memorial City

My husband and I stayed here for my birthday weekend and had a pleasant experience. The gentlemen that greeted us at the valet were professional and friendly. The lobby was beautifully decorated and the staff greeted us with smiles. The restaurant and bar were amazing with great cocktails. I especially enjoyed the details of the hotel decor. Overall we had a great stay and I can’t express how friendly the staff were here. Excited to stay again in the near future!

We recently had the opportunity to service one of our corporate clients at Hotel ZaZa Houston, and the experience was outstanding from beginning to end. The entire team—from valet to event staff—was welcoming, professional, and accommodating. Although we didn’t interact with her during the planning phase, we met Alexis, the Conference Service Manager, on event day and were incredibly impressed by her attentiveness and professionalism. She ensured we had everything we needed for a smooth setup and activation. As an event vendor, we also appreciated the exceptionally fast internet speeds, which made a big difference in the performance of our photo booth and sharing station. The venue itself is both stylish and functional—perfect for corporate events and upscale gatherings. Hotel ZaZa Houston is clearly committed to excellence, and we look forward to the opportunity to return and work with their amazing team again. —209 Photo Booth Company

I had a very disappointing experience at Hotel Zaza Memorial. I booked directly on their website 15 days in advance, and paid upfront for a room with 2 beds, for 2 adults and 2 children, for 2 nights. When my wife and kids arrived first, they were given a room with only one bed and a sofa (not even a sofa bed). This was completely different from what we had reserved and paid for. A young man named Josh helped us and was polite, apologizing for “reservation issues.” Still, that’s no excuse — we paid in full for a specific room configuration. Josh offered a rolling bed for the first night and said we could change rooms the next day. We did, but the person at the front desk that morning was rude and showed no willingness to help. We finally got the correct room, but the overall disappointment was huge. The pool bar never opened on Sunday, and the restaurant staff was clearly not interested in offering quality service. I won’t stay here again. Definitely not recommended.