Hotel Zhero Ischgl Kappl

Hotel is excellent. First and foremost, staff is 12/10. Above perfect. I have never seen such a level of professionalism. Although it was last week of the season every single of staff member was smiling, genteel, polite, helpful, making the overall experience just perfect. Every single staff member. Without exception. Unreal. Room and bathroom were big, cozy, neat, equipped with everyting you need. Ski room is in a perfect place with well thought out ski holders and heated storage for ski boots. Wellness has a grate, big swimming pool, saunas and solid fitness room. Food is excellent. Hotels shuttle service is also perfect with excellent drivers, in every sense.

The outstanding hospitality provided by the staff at Hotel Zhero started before we arrived. They were happy to address our needs and answer questions prior to arrival. After we arrived, the staff was welcoming and warm. The shuttle service was invaluable and Stefan at the ski counter was very enthusiastic and helpful. The room was a bit hot at night but otherwise impeccable and well kept. The beds were comfortable and the rooms larger than I expected. The staff were all attentive and kind. The rooms were also well kept throughout our stay. I would highly recommend hotel Zhero while skiing at Ischgl.

Good size rooms but no coffeeachine which you can expect on 5 star hotel. The shower is in the hot tub and had no door, so water was pouring on the floor. Great breakfast and wonderful service. I didn't like seeing kids in the sauna. Very wrong. The spa is ok but nothing special and very very crowded. It's about 10 min ride from lifts and shops, but there's great shuttle service all day.