Hotel Zürserhof

From the moment we stepped into the Zürserhof, we knew we had chosen the perfect hotel. The stunning setting, warm family atmosphere, and exceptional service exceeded all expectations. From ski-in/ski-out access to beautifully maintained ski routes, everything was seamless. The spa and leisure areas are truly world-class, offering the ultimate relaxation. The delightful food, paired with impeccable service from the passionate staff, made every meal a memorable experience. The excellent bar staff readily engaged with guests, ensuring every moment was enjoyable and that our holiday was nothing short of top-class. Our room was kept pristine each day by the dedicated housekeeping team, adding to the overall comfort and luxury of our stay. Evenings were made magical with pre-dinner drinks and enchanting piano music, passionately performed by in-house resident Eddie Friel. Like leaving a cherished family gathering, our departure was lonesome - we can't wait to return! The Zürserhof is where excellence thrives, unforgettable memories are made, and lifelong friendships are formed. It has left a lasting impression on us, and we highly recommend booking-if anything, like us you'll wish you had done so sooner!

Six Stars We visited Zürserhof on a ski trip with our two sons on the recommendation of a friend who has the best travel advice of anyone we know. His batting average remains unblemished: Zürserhof was fantastic in every way. The location in Zurs turned out to be fantastic since it had the best snow of all the interconnected mountains on account of having the highest elevation. It is a short walk to the lift. The in-house Brandle ski shop had all the gear we need. (Note: The sister shop of the same name near the gondola was simply amazing at fixing our sons' boots.) The ski lockers for storing skis had the added bonus of heated boot lockers. The dining was fantastic, as was the dining room itself. One of the very best breakfast buffets we've ever seen. Dinners were terrific also, with the bonus of amazing salad and cheese bars. An extensive wine list with prices that were fair. What set the meals apart, however, was the service. The maître d' (Luca?) was amazingly attentive. All the servers were terrific also, with a special callout to one server who we had most often (name escapes us), but it would be hard to differentiate among the staff given how constantly stellar the service was, including at the comfy lounge. We frequently also saw family member owners checking in with guests (including us). The rooms were terrific. Our sons stayed in a standard room, which was more than adequate for them. We stayed in a suite, which we really enjoyed also. Both had second toilets, which is a nice bonus. Our only nags would be my wife found the mattress a bit firm, the pillows could be a bit thicker, and we had to crack the windows at night to get the room as cold as we like (which is pretty cold), but that is typical to mountain accommodations everywhere we go. What else? The front desk staff (basically, concierge) were very helpful in setting up off-property dining, sending a shuttle to pick us up, or whatever help we needed, before, during or even after our stay. For reference, when we stay at hotels, we typically stay at properties at the Ritz Carlton level, albeit preferring boutique brands where you are a guest the staff remembers by name and the service a bit more personalized. Züserhof lived up to that expectation in every way.

Hotel owners were nice and welcoming but the hotel was overpriced when compared to similar properties in the Alps including Switzerland with absolute no atmosphere and full of big groups of men on a boys trip. Hospitality staff were all nice and tried their best but many untrained. Cleaning staff was excellent - the highlight! Manager was useless probably because we weren’t returning guests. We left a few days early as the snow was poor and we weren’t loving the atmosphere of the hotel. Got charged € 5000 for leaving early after a ten/eleven day stay with the hotel at 40% capacity but don’t regret the decision as we had a great finish to our holiday in the Engadine. I wouldn’t book again and wouldn’t recommend knowing what else is around in the same class category - perhaps the 80% returning guests should explore a bit. The most incapable with the most attitude was the young reception staff at the hotel. Ugly spa facilities! Food was good but nothing special. The egg station at breakfast is the weirdest cooking station I have ever experienced staffed by an equally weird chef (Chef???). Out of 7 hotels all five star this was the second worst in our opinion.