Hotel Único Madrid Small Luxury Hotels

Upon arrival: My family and I arrived really early (before 5am) and the staff was incredibly helpful, friendly and efficient (they deserve 6 stars, not 5). We asked for a ridiculously early check-in. They could not have a room ready at that time. But as soon as they could (8:30am) our rooms were ready for us. In the meantime, we were offered drinks. My wife and I had a few servings of delicious coffee at their very comfortable library lounge. At 7am the restaurant opened, and we were served breakfast. Unfortunately, the weather is still too cold for the restaurant terrace to be comfortable, so we had our breakfast indoors. The servers at the restaurant: excellent attitude and service! The people at the front desk: Ditto. They were very patient in arranging for a day-trip for our family (we ended up going to amazing Toledo). They even got us a pair of tickets for the Champions League semi-finals at the Santiago Bernabeu stadium. All in all: excellent experience!!!!

A hotel with staff that are willing to go that extra milage for a complete customer satisfaction. The star of this 5 star hotel other than that it is super well situated, is by far their staff. Every member of the staff is super attentive. They have smiles at all times welcoming you to any request that may be needed. We met 4 bellboys while there and all 4 were perfectly attentive whether running with umbrellas or just saying hello. The staff at the breakfast were just as amazing, they are always perceptive. the first day I had a tummy ache and couldnt finish my eggs benedict, the head staff quickly offered for take away and the next morning asked me how i was feeling. very sweet and considerate of him. I asked them if they can get my car to be cleaned and for me to have it at timings where I might need it, they got it cleaned at 8am. A very kind gesture was also that they offered us well over their normal check out timing for a very special requirement by us which is what differentiates them from other hotels is the extent they can go to make their clients happy.

Carolina from the reception Rachel from dining Both are very attentive with the guest All the staff are welcoming and helpful