HSM Atlantic Park

We stayed here with half board. The food was decent and the rooms were cleaned daily, but what truly makes this hotel stand out is the amazing staff. Everyone was very kind and welcoming. A special thank you to Xisco from reception - he is such a wonderful and friendly person. He helped us with several things and always greeted us with a smile. Also, thank you to Silvia, who was equally kind and professional. We definitely recommend this hotel.

The hotel has lots of positives. The rooms are nice and spacious, with comfy beds, decent balconies and good quality air conditioning. The food is typical of all-inclusive, not amazing but perfectly acceptable, with a snack bar open till late. The drinks were again, typical of all-inclusive, a nice selection of machine cocktails, beer on tap, a range of generic spirits and fizzy drinks. The sun loungers were comfortable, easy to get, umbrellas if you needed them and towels available from reception. The staff were mostly friendly, very helpful and there to put you at ease. One very unusual negative was the drinking water situation. I have always use a refillable cold water bottle. There are no water fountains. Reception told me I could fill it at the restaurant (which was fine), or the bar when the restaurant is closed. While some bar staff filled it, others told me that could only give me cups of water which I then had to fill my bottle up from. There is a vending machine to pay for bottled water. Very bizarre that when saying all inclusive, simply filling up a water bottle is such a hassle, particularly when trying to keep hydrated in the sun. A water foundation would be a very welcome addition. The major negative was that I only had one decent night’s sleep out of seven. The majority of the guests seemed in the 18-21 age bracket who seemed be there to party, unsurprisingly so as it is Magaluf. Most nights I was woken by banging on doors (including mine), shouting on the corridors, phones on loudspeaker and one night what felt like a full blown rave for nearly two hours between 01.30 and 03.30. To give the hotel credit, I am a light sleeper and they can do very little to control other guests making noise. A nice hotel with lots of positives, but personally not for me due to the noise at night

Rooms are modern and comfortable but lacking in draw space. TV was useless . No English Channels other than bbc News. The hotel was noisy but you are in Magaluf. A stone throw from the pirate show and night life bars ect. Food wasn’t great and always Luke warm. Entertainment was terrible mostly done by the hotel animation team. Our bed sheets weren’t changed in over a week and had to ask for them to be changed. My main complaint would be the fella on the snack bar . Who shock his tip jar and asked for tips!. I only went to the snack bar twice as I felt so intimidated by him. I was all inclusive. And didn’t walk around with cash. The restaurant and bar staff are incredible working so hard . And always trying so hard to serve everyone. The Hot food in the restaurant is very repetitive. And poor quality.