Hung's Mansion

Very good hotel, for the price makes it great. Service was minimal but good always greeted when walking in, rooms are very spacious, stayed in a superior double room and it was massive 53m2, separate living and sleeping space. It’s a little dated, aircon a bit noisy, included breakfast was very average, but still a decent stay.

I haven’t had the pleasure of staying at this hotel, however I have received amazing service from staff here - that made my day. My partner is from Taichung and we finally returned home after 5 years. My international roaming failed to work. We were tired after many hours travel, plane and bus and then when trying to grab a taxi to my partners parent place - we had no luck. The amazing team here firstly let us use the toilet when we clearly weren’t staying here. On top of that they went out of their way to call a taxi for us so we could finally make our way home. Everyone staying at The Hung’s Mansion appeared very happy, based on their level of service I believe everyone would be happy staying there. Thank you for your assistance and for making the final and shortest part of our journey a lot easier :)

We’ve stayed in this hotel a few times already and figured it was decent value for the money giving the great location, spacious rooms for the price and decent service. However this time it was absolutely unacceptable and we can’t recommend to anyone, especially with kids, to stay at this hotel due to a complete lack of empathy, professionalism and service! First thing when we arrived and asked if standard things are provided in the room: so far we were always provided tooth brush etc. and haven’t been notified of any change so we assumed it’s the same. There was a change and that’s not part anymore however you can ask for it once at the reception. We understand the change and it would have been easy to explain it to us, how ever the lady at the reception chose to ask us in a disrespectful tone after we’ve asked if they can provide it as we need it “you didn’t bring those things?”. What a question if someone already asked for it. Then when we’ve arrived with our two small kids in the room and 5 minutes later , we didn’t even had the chance to check the whole room or to make ourselves comfortable, the reception called us that another guest complained about us being too loud. I repeat : we didn’t even had the chance to walk around in the room or the kids to play etc. we just arrived ! So that was pretty bad. Last but not least, when we went to bed one of our kids cried for a while and couldn’t sleep in. The staff first called , then knocked on the door when we finally managed to get her to sleep in and woke her up; just to tell us again that other guests complained! Again the attitude was completely unacceptable and unreasonable. We just stayed one night and won’t come back. We were very disappointed and the service was unacceptable for a hotel for this price. Can’t recommend it and especially for families I would strongly advice to not waste your time, money and energy here!