Hyatt Regency Cleveland At The Arcade

I recently had the pleasure of staying at the Hyatt Hotel, and I want to give a special shout-out to two incredible team members — Chris and Eunice. From the moment I arrived, their professionalism, warmth, and genuine care made my stay truly exceptional. Chris went above and beyond to ensure that everything was smooth during check-in. He was courteous, helpful, and made sure I felt welcomed right away. His attention to detail and friendly demeanor made a lasting impression. Eunice was equally outstanding. Her kindness, patience, and willingness to assist with every question or request made me feel like a valued guest. Whether it was helping with accommodations or offering local recommendations, she was always ready to help with a smile. Together, Chris and Eunice are a fantastic example of what great hospitality looks like. Their dedication to service made my experience at the Hyatt not only comfortable but memorable. I truly appreciate their hard work and hope to see them again on my next visit. Thank you, Chris and Eunice

This hotel is a rare gem of an experience! Its history alone is just amazing! To be the first indoor shopping center in America. It has been beautifully decorated and remodeled while keeping all the amazing original details! It has been impeccably done! The rooms are so comfortable, so updated, and clean and the staff is so kind and helpful. This hotel is clearly managed very well. The breakfast cafe is so perfect for a beautiful, authentic experience! We have stayed at this hotel 4 times now and will continue, for it is truly a rare opportunity!

A very unique and grand property! During our wedding weekend stay here, two people were more than outstanding in customer care. First, Christopher, the bag handler and greeter extraordinaire! His kindness, joy and care for us as guests was exceptional!! Equally, Chantal our bartender at the event was the happiest energized inspiration to having a good time. She was engaging and excellent in her roll. Thank you to both, Chantal and Christopher and all the team at the Hyatt. 💕