Hyatt Regency Düsseldorf

It has been an amazing stay. Breakfast was fabulous, the staff was very friendly, the rooms are luxurious, and attention to details were felt throughout our stay. Big shoutout to Mohammad Hassan who overlooked our stay and made everything possible and smooth. Definitely will recommend the hotel for all friends and family visiting Dusseldorf.

I stayed at this hotel at the end of June. While the stay itself was great, the follow-up service has been extremely disappointing. I accidentally left behind my glasses and hair straightener. I emailed the hotel right after I checked out but never received a reply. The next day I called, and they told me many guests had forgotten items and they would get back to me via email. Nothing came. I called again the following day and was told they didn’t receive my email, but would check immediately and reply. Still nothing. I called a third time and got the same promise—but now it’s been a full week, and I’ve received no response at all. It’s hard to believe a four-star hotel has such poor handling of lost items. I’m sure there’s a department for this. Even if many people leave things behind, a week without any follow-up—after three phone calls—is unacceptable. Very disappointed.

My partner and I had issues with management. They took 400 deposit for a start then when I fell ill one night and had to be taken to hospital my partner wasnt told anything and wouldn't give him any information about where I was or what happened. The manager then walked him up into the room and made him feel very uncomfortable and he said "they made him feel like a criminal" Aside from that there was also an issue with a 'cleaning bill' My partner smokes and did NOT smoke in the room atall. But house keeping noticed a packet of cigarettes on the side table and automatically assumed he was smoking in room. I had also dropped my blush on floor which was wiped away easily with water and they said they would now have to get professional cleaners in to remove the stain - which I had already removed. Stayed at Hyatt hotel in different countries and this was by far the worst experience. We wknt be returning again. 1 star from us