Hyatt Regency O'Hare Chicago

We were staying here for an event and arrived very late at night. The staff were friendly when we arrived and helped us find our room in the massive hotel. Hotel itself was clean and had tasteful design and decor. Room was clean but had some flaws. The automatic lights would turn on for very long when they detected motion, and it is very bright especially during the night. The hotel had plenty of facilities including gym and pool. Conference center had nice facilities. There were also plenty of food options that were reasonably priced.

Considering hotels with similar rates, this hotel was disappointing. The room had a beverage fridge rather than one that could maintain temps for food. The microwave is in the room with the ice machine on the floor. Breakfast is not included. It was not easy to make requests when items were needed for the room, like more cups or towels, and our stay was for three nights. The phone did not work to connect to the front desk or housekeeping. I had to ask the housekeeping staff directly in the hallway for assistance. They were the kindest and most helpful staff. I requested assistance from a manager who was walking down the hall and was met with a rude explanation for delayed service. The beverages in the banquets are weak and expensive. Some guests chose the bar in the lobby instead which had much better service. I must point out that banquet servers were very respectful and attentive. Front desk check in staff were pleasant and helpful. The bed was not as comfortable as other hotels. There is no pool or spa to pass time or exercise and on 90 degree summer days it would have been nice. Other places offer these benefits and have lower luxury rankings but better hospitality.

I had a very bad experience with this hotel. I was traveling for business with my child and a ton of personal items. (Many fragile) I simply wanted to use a cart to bring my things to my room so I personally knew nothing would be broken, and when I was leaving and packing up my daughter was asleep so I didn’t want bellmen in my room and they absolutely refused to let me. I’ve never had this experience at any hotel ever. Also they way overbooked with two conventions so there were trading card convention attendees covering every surface of the lobby(even the floors) at all hours. We couldn’t get into the restaurant or bar. Or use any other services. Also the food was not great. No one at this hotel seemed to care about any of these massive inconveniences. I know my other co workers were equally dissatisfied with their experience here.