Hyatt Regency Wuxi

Had a really great stay here. The staffs were all really helpful and professional. And surprisingly i have to say all of them have a good proficiency in english. At least we can communicate well. Even the concierge help me all the time with booking a taxi and there have never been a problem with communication. Check in was easy and quick, the staff at the front desk definetely speaks very good english. Rooms were spacious, bed was comfy, nice pillows, great amenities. Breakfast was also great, a lot of variation. The dumplings are soooo good. And the views from the top floor at the restaurants are great. Gym was enough to train a bit here and there but the pool thats spectacular. Location is perfect, connected with a mall, so many restaurants nearby. And an entrance to the metro station is just next to the hotel. This os the best location to stay in Wuxi. Will definetely stay here again anytime in Wuxi.

Excellent location and fantastic decoration in the downtown Wuxi. However, rooms are not sound proof and you can clearly hear what people talking and doing next to your room. Contact front desk several but did not get much support. Quite below Hyatt standard

Hi, good hotel and location. Service is a challenge. Reception barely speaks English, they were going to link my stay to my Hyatt loyalty program and never did it. I therefore didn't get my invoice. It took me half a day to retrieve my invoice.