Hyde Johannesburg Rosebank

The staff are absolutely lovely! So helpful, I made a mistake with my booking through Booking.com and they were very accommodating and helpful in how to go about correcting it, since I got a non-refundable/changeable package. They allowed me to change dates without a fee, which I did convey I wouldn’t mind paying as it was my mistake. The lobby and dining areas are gorgeous, the main reason I chose to stay here to begin with. The room was just a little disappointing, not in that it wasn’t what we expected but rather than compared to the lobby etc, the standard room was just a little more on the simple side design-wise. The breakfast was pretty good, the wait staff again very sweet, the coffee wasn’t too bad although I wish it was a little better. Overall an enjoyable stay and I recommend it, very happy to have chosen here!

My initial impression is that the hotel is really high end & chic. The staff are super friendly & efficient. They received our luggage for us when Air France delivered it. Welcome beverages upon check in. It takes some getting used to but seems to be a barrier for many things: - for car to come in and drop off - for elevators - for chiller, must ask for access on room card upon check in - The toiletries are screwed into the walls - Each item is tagged according to the room TV I do appreciate that these are probably for everyone’s safety and security. ROOM COMES WITH: - Blow dryer - Philips steamer instead of iron is perfect for work meetings - Antipodes body/hand wash, lotion, shampoo & conditioner - Welcome gifts: Antipodes minis (a ‘natural’ brand doesn’t do well on Yuka because it has Phenoxyethanol) - Lavender pillow mist which can be used as an after-poop spray in a pinch - Kiwi Lip Conditioner, - Fig and Feijou Hand Cream. What’s Feijou btw? - Room scent with stick diffuser - Sockets with Swiss, European & S. African sockets + USB which so no need to bring S.African adaptors - 2 TVs that does Chromecast with the help of the technician so we could watch our Netflix shows - Massive speakers that we haven’t tried to work out ROOM FEATURES: - Separate toilet without sink for washing hands is common in Europe. It would be more sanitary if there was a sink in the toilet - Ultra high water pressure. Always getting our top wet while washing hands & waking everyone up with extra noisy flush at night. It can get painful showering. But it’s better too high than too low. Just surprised though coz I know that water is scarce here. - Comfortable sofa bed for our son - Good turn down service. Bottle of water and chocolate for each person! - We also requested for extra firm pillows & got memory foam ones. I slept so well with the fab bed, pillows & beddings. FOOD Food is fabulous. One of the best I’ve ever had. Period. - Breakfast: order warm staples + cold buffet. You still sign even if it’s complimentary so you tip 10%. I love that breakfast is until 11am. We can sleep in & be relaxed. - Room service is until 10pm on the TV but staff say until 12mn. Then they can serve sandwiches. I love that they serve food until late! - Cafe: serves fabulous cakes, coffee, cold drinks and cocktails - For all meals we add 10% gratuity/tip. Worth it! PROUD MARY is so good. I’ll do a separate review on their Google maps. CUSTOMER SERVICE: - For any problems they respond quickly. No long waits. Very customer service oriented. FOR IMPROVEMENT - AC is hard to control. It’s either too cold or too warm. Maintenance was quick to come & help me though. - Very chic interior with a lot of open storage, but not enough CLOSED STORAGE or hangers if you are staying a week like us. Great for short stays though. - sometimes the glasses/mugs can be dirty/smell bad. I just inspect it well & wash when necessary. LOCATION The location is unbeatable and so secure. I would not stay anywhere else in Johannesburg. Basically connected to the Rosebank Mall and The Zone. The shopping, movies, museum of illusions, food nearby are fabulous! Highly recommend this hotel!

The Hyde Hotel in Rosebank is a top pick in Johannesburg—chic, modern, and perfectly located near Rosebank Mall. Rooms are spacious and comfortable, and the staff are warm and attentive. Proud Mary, the in-house restaurant, is a standout with excellent food and a vibrant atmosphere. Only downside is the slow lifts with long wait times at peak hours. Still, a fantastic overall experience.