Hôtel Au Charme Rabelaisien

We truly loved our stay at Au Charme Rabelaisien in Amboise. The team were so friendly and helpful and we loved chatting with them. Breakfast was delicious and the room we had was gorgeous, comfortable and had a view of the Chateau from the window! It was the perfect location for us to cruise around to some other nearby destinations and an easy walk to some great spots for food and drink at the end of the day. The train station was super close when we left for Paris afterwards. Thank you again to the whole team there, they really made our stay a special one. ✨

Comfortable hotel in the center of town with great service and a pretty garden and swimming pool. Our room was beautiful, very big and quiet even though it faced the street. Very close to restaurants and only a few minutes walk to the chateau.

If this was a 3 star hotel no issues with the physical environment. Good location. Room was large enough. Fairly quiet but older structure so hear people walking above - breakfast was fine - nothing out of the ordinary but good and filling. The problem here is it’s registered as a 4 star hotel of which it is not. It’s the little things that differentiate the two. For example no shampoo was provided and when asked received something very basic - they are very strict about enjoying your own food on the sunny area outside - only can consume what one buys. There were some clothes left in chest from previous guest. When asked ahead to book dinner reservations they had “ forgotten” and when asked later they did. Although one of the hotel staff, Aurelie, and another gentleman were very nice and helpful the manager is not customer focused and was down right rude. She had told us to park in a designated space in parking area. One evening we went to park and there was another car in our space. Then we couldn’t get into door from garage to hotel grounds as a heavy door that was not supposed to be closed was. We had to walk all the way around building ( about 7 minute walk ) to get in. When we told the manager she didn’t apologize and acted like no big deal . The worse thing that almost ruined our stay was I also wanted ice ( again most 4 star hotels would have that easily available ) and when manager was on phone I saw the little kitchen where the fridge was and where a hotel staff had gotten me ice before. I went in to retrieve ice. The pocket door was totally open so I didn’t see a sign that said for guests to not enter. When the manager saw that I was in this little kitchen she just exploded with anger- - yelled at me - closed the door to show me sign - would not listen at all to my explanation. She was truly rude and inappropriate and all she had to say was “ excuse moi - guests not allowed - I’ll happily get you u ice “ but she made a scene - I wanted to leave the hotel it was so distressing. Other reviews have also commented on this manager’s outbursts. Unfortunately I would never recommend this hotel now and have informed my travel agent. If you don’t mind paying 4 star hotel prices for a 3 star facility with a rude and disrespectful manager go for it. The hotel literally next door has a fabulous restaurant- nice hotel staff and a prettier external environment