Hôtel de l'Illwald
Selestat · France · Le Schnellenbuhl
About Hôtel de l'Illwald — Luxury Boutique Hotel in Selestat
Hôtel de l'Illwald is an exceptional 4-star hotel in Selestat, France. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
The place is gorgeous and quaint. We only were there for lunch and thought the restaurant was so pretty. The food was delicious. Best escargots we have sampled. Loved the foie gras, entrecôte and pretty much everything!
Very nice, comfortable and cozy hotel with with very attentive staff. The property has a beautiful garden with a cute dog. Their breakfast is great, homemade yoghurt and jams, a variety of fresh juices and delicious fresh breads. We missed the breakfast the first morning and definitely regretted it. The location of the hotel is also nice. You’re in between Colmar and Strasbourg and very close to an interesting castle. The restaurant is an attractive dinner destination. The meat was cooked to perfection and the staff was very caring of us. All in all, definitely a great, small hotel to stay at.
We were a group of 4 people spending our bicycle holidays in Alsace and made a reservation in this "Auberge" for a lunch. The host was the most unfriendly man I have ever seen in a restaurant. He did not spoke 10words in total. Our plates were just put in front of us without any info. No question if it was ok while he was having friendly conversations with local people. Food was ok but expensive relative to the quality. Restaurant is located next to a very noise big road and eating outside is not possible. Even talking the apero outside was only possible after insisting. reply of owner Dear guests. We don't understand how the man who served you could have been unpleasant if he didn't say a word to you. If we have so many regulars as you say, it's because the quality is there. If our cuisine is not to your liking, you should have told us straight away so that we could have done something about it. Sincerely, The Management reply on owners reply: If you put it like this then indeed I will need to change the word unpleasant by unpolite and unrespectful person. As a restaurant and hotel owner I would expect that you realise that going out for lunch or dinner is an experience that goes beyond serving food. There is something about communication and making people feel good. Although the food was good the overall experience was very disappointing.