Hôtel de Sers

Amazing customer service, shopping and restaurant location! Rooms were gorgeous and big! Concierge beyond helpful and kind! Breakfast made me so full I could not eat lunch and everything was sooo good! Olympic times created some traffic

Two months ago, I stayed in this lovely hotel. It's one of the best hotels in Paris. Excellent location 👌🏻 and very helpful staff, especially Gisele, She was very helpful & made everything easy for us. Also Sandra the lady was very professional and made sure we were comfortable at all times.

Unfortunately, although the hotel’s location was excellent and the staff were friendly and helpful, there were some aspects lacking for a 5-star experience. Firstly, despite purchasing a room with breakfast included, we were surprised to find that it wasn’t a buffet breakfast. For €35 per person, we only received beverages, a pastry basket, yogurt, fruit salad, and eggs. We had to pay an additional €12 for 3 small pancakes for our child. I believe it should be made clear that buffet breakfast service is not provided. Secondly, the room was in serious need of renovation. The carpets and sofas were dirty, the shower area in the bathroom was dirty, and the terrace was dirty and neglected. On the second day, our bathroom trash hadn’t been emptied, and the carpet hadn’t been vacuumed. However, the towels and linens were clean, and the beds were well-made. In short, we unfortunately did not find the comfort of a 5-star hotel at this establishment. We do not plan to stay here again, but it may be suitable for those seeking a centrally located place.