Hôtel Domaine de Biar

Wonderful place! Unbelievable warm and lovely staff! The area and rooms are beautiful and we loved every second of. We felt so welcome and would recommend it to everyone! :)

Whilst visiting Montpellier, we stayed at Domaine de Biar for 2 nights. The Domaine looked beautiful on the outside. The receptionist was very friendly. I do believe a stay at the Hotel is far too expensive for what it offers. The rooms (except for the suits) aren't nice at all. The cleaning wasn't thourough (still cobwebs and dust) and the breakfast was nice but not special. When we left (I had payed upfront) the guy at the reception said that I still had to pay a small amount for the city tax. He had also charged me a forfeit of 40 euros for tips. This was standard he said but if i didn't want it, it could be removed. We paid more than 300 euro a night for a small room. Carrying our bags to the room wasn't offered nor was any other service when we stayed there. In France service is included. If the service had been exceptional the tip wouldn't have bothered me, but the fact that they charged it automatically and one had to ask explicitly to have it removed disgusted me.

Beautiful location, nice pool, love the calmness of the houses. It's really relaxing. The hotel manager is great. Really welcoming, friendly, accommodating. The massages my husband and I had were absolutely amazing. But otherwise the service is not so great. The room has quite a few spider webs and the windows have not been cleaned properly on the outside in ages. And when they did clean the room, they left all dirty dishes and glasses in the room. The service at the restaurant was not great either. The waiter was with quite an attitude. We asked if it's possible to have an old fashioned and got told relatively rude that everything they have is in the menu. I ordered a starter and a cheese platter which I wanted at the same time as my husband's main and was told that this was a "difficult" request. I told in the restaurant booking that my husband is intolerant to eggplant and guess what he received as part of his main? In the morning we asked for an almond latte and got told we should use the machine. But the machine is only loaded with normal milk... My recommendation would also be to ask people if they smoke and then split the seating in two. As eating a really expensive dish surrounded with cigarette smoke really impacts the experience.