Hôtel France d'Antin Opéra

First and foremost I want to highlight the very pleasant and friendly service staff of the hotel! Everyone did their absolute best and always with a smile! The location is perfect for exploring Paris on foot! Loved every minute here!

We just came home from a 5 night stay at Hotel France d'Antin Opera and I cannot be anymore pleased. Although not my husband and I's first time in Paris, it would be my 3 year old's first time and was very nervous about location, size of the rooms, and patience of hotel staff. Just as a note, keep an open mind with hotel room sizes and elevators in Paris -- they will be smaller than what you are used to. That being said, I had NOTHING to worry about. We stayed in the junior suite and it was WAY bigger than other Paris hotel rooms we have stayed in. We were so comfortable for our 5 night stay. I am admittedly very particular about cleanliness and the room also exceeded my expectations. Can we also talk about ideal location?? The neighborhood was VERY safe and quiet, and although we were right by tourist areas - it didn't feel extremely touristy. So I could pretend to live my Parisien dreams and pretend to be a resident. Major sites were walkable including the Opera Garnier, Louvre, Musee D'Orsay, Galleries Lafayette and Place Vendome AND more. I saved so much money on transportation. Additionally, buses were SO conveniently located. Monoprix was also right down the block so we were able to buy food and snacks. There were boulangeries, affordable restaurants, and upscale restaurants all around -- anything that you could ever want was walkable. Lastly, I want to mention how WONDERFUL all of the staff were. They welcomed us so warmly and treated our son so nicely. It was so nice to walk out the door and come back to the hotel and feel welcome and safe. The staff is there 24 hours a day, which I loved. Thank you for such a wonderful stay and making this trip so memorable. I have no doubt in my mind that we will be returning to this hotel for our next Paris trip!

Since I detailed the reason why I requested refund is due to the mandatory cancellation of my visit. That happened because I lost my relative just the day before my visit. It is not a gratuitous event. I informed you about this detail, and asked for any help you can provide. But you charged all stay saying that this is your policy. Every company has policies which can be relaxed due to the circumstances. I am informing here publicly that this is your rigid and cold approach to that kind of request.