Hôtel les Deux Gares

I had a fantastic stay at Hôtel Les Deux Gares. The room was absolutely beautiful and had everything I needed. The gentleman at reception was wonderful—he remembered my name every time I walked past and we shared a few laughs about my Aussie accent in Paris. The location was perfect, with easy access to both train stations, and I felt completely safe throughout my stay (though I didn’t explore much after dark). I’d definitely stay here again.

I loved my stay at this gorgeous hotel. I had the basic room, which I would only recommend for one person versus a couple. It was cozy and comfortable and interior facing very quiet. Great light in the bathroom and bedroom though. I loved the design of the room and the hotel. I used the free sauna once and it was wonderful, be sure to schedule your desired sauna time so the staff can make sure it’s heated. I prefer to stay near gare du nord in Paris because it makes travel to and back from London so stress free. It’s not the cutest street but you’re not far by foot or train to all Paris has to offer. The staff were lovely. My only gripes were the painfully slow and small elevator which is to be expected in an old Parisian building, and the smell of cleaning product was so strong my first day. I hope they can use gentler air freshener or cleaning products in the future. Still I would recommend to stay here, will have to try their restaurant across the street in the future, it looked like a cute vibe but did not have time.

The worst experience I have ever had at a hotel. I reserved 3 rooms for 5 adults and my 3 month old. I put this on the reservation, in special requests I asked for an infant cot and I also emailed even to confirm the cot. Upon arrival they said they didn’t have any more infant cots and suggested my 3 month old sleep on a sofa.. 2 members of staff also tried to blame it on me saying I didn’t put it on the reservation but I quickly showed them the 3 times I did on the reservation. The first night we waited for almost an hour for them to give us a broken cot without a mattress. I didn’t sleep as I was so worried about my child but it was 11pm so. I had no alternative. They offered us free breakfast for our party but then upon checking out a different member of staff tried to charge us for breakfast and was rude about it. I speak fluent French so I don’t think he knew I could tell how rude he was being. The air conditioning didn’t work and the cleaning staff didn’t clean the bathroom really. The area is good because of how close it is to Gare du Nord, but one street away feels super unsafe if you’re on your own.