Hôtel Mercure Rouen Centre Champ de Mars

Lovely hotel, very clean and professional. Staff are extremely helpful and polite. Rooms are lovely with an excellent selection for breakfast. Secure underground parking is also here.

We had a wonderful stay at the hotel Ibis Rouen yesterday! Everything was perfec from the cleanliness and comfort of the room to the overall atmosphere of the place. A special shoutout to Yassin, who made our experience even better. He was incredibly helpful, friendly and professional. He went above and beyond to assist us and we truly appreciated his kindness. Yassin definitely deserves 5 stars for his amazing service! Thank you for making our stay so enjoyable. We would absolutely recommend this hotel to others and would love to come back again.

We had been given to understand that the hotel was 4☆. It most certainly isn't. The reception & dining areas were 3☆ at best. These areas are clean & tidy, but visually nothing special. The staff were hard working & would benefit from having additional members of staff on duty alongside them. Both lift's doors are dangerous, & extremely fast to close, they don't stop closing on to customers arms, legs or luggage, by way of breaking the beam, alerting the system to keep the doors open, & if you don't exit the lift in split seconds you will be bashed by the doors closing on you - I have the bruises to prove it ! The safety commentary from within the lift is only in French. The bedrooms ... are at best 2☆ & we were very disappointed with our room. The first obstacle is finding the light in the entrance area. Take a torch with you so that at least you have some light to try to find where you are supposed to put the plastic room 'key' to make the electrical work !!! After two trips up in the dreaded lift to reception, once with the chap from the joining room, we finally worked out that the card had to be placed behind a light switch - there was a nano gap that one had no chance of seeing. The bathroom was quite basic, but clean. There was the usual wall hanging hand-wash come shower gel & shampoo. Clean, fluffy white towels & lots of loo roll. Outside of the bathroom was a wardrobe with only four hangers & and extra pillow. Also housed in the wardrobe was a mini safe, mini fridge that didn't get cool or cold, & a rather excellent hairdryer. Move through to the bedroom & there our disappointed really kicked in. The bed, DID NOT HAVE A MATTRESS PROTECTOR on. How basic is that, especially as there is a known epidemic of bed bugs throughout Europe ? You lay on a cotton sheet which wasn't even tucked in properly. There wasn't a top sheet, just the duvet. The mattress itself was really firm, but many people prefer it to be. Furniture is sparse and looked old & cheap. A tiny round bedside table, a bench style table underneath the wall hung TV with tea & coffee machine & tray of fruity teabags, sugar, but no milk. There was an easy chair, but it too looked old & grubby. We had a small window, again grubby, which overlooked a small park for local residents. The truly excellent thing about the room was the lights, lots of them & some really bright - useful to anyone like myself with poor eyesight. Outside of the hotel, there is parking for a few coaches & cars. Across the road flows the river Seine, and a ten minutes walk takes you to the city centre & the delight of stepping back in time into the 'old' & very beautiful Rouen.