Hôtel Panorama

Good stay at Panorama. I have slept well for two nights. My room has balcony and great view, saw many people come into the cathedral. The breakfast time is about 7 am, a lot of food, breads, it’s good to go.

The location is good. Very close to the Sanctuary. The room was good but the carpets need cleaning as it had stains. Service needs bit improvement. Receptionists are very friendly when checking in and out otherwise they try to hide when passing by. The room was very hot as we were unable to control the room temperature. We were told to open the window as it was hot but it was very dusty outside and there was work going on. And we couldn't stop sneezing. When we asked to get a fan we were told to buy a fan from the shop which opens at 9am but we needed the fan at night. Eventually the next day we got a fan from the reception as the shift changed. We also had baby with us but they didn't setup a cot for her in the room. Overall it didn't feel like a 4 star hotel. Its more like a 3 star.

Location prefect. Noise from room. Not sound proof. So you can hear the noise from outside even after midnight and you wake up before 7 due to the noise outside too! Customer services variable: sometimes they treat you as stupid or a bother! We asked them to top up toilet tissue papers but it takes a while for them to realise there are no extra toilet tissue in the bathroom until they send someone to come up. Asked them to double check the mould on wall, the guy said he would come and look. At the end, we were told they were marks from luggages. Room outdated, overpriced, carpet dirty. carpet outside room also dirty. Light not welcoming. Mould on wall and shower. Have to change room, which we did thanks to the staffs and after our compliant at 11pm the day before! However it took 3 staffs to handle this. Second room- higher level. noisy. Bed mattress hard, uncomfortable. Pillow non- existent No pillow protector.unhygienic Bedside light not working. No table. Cleaners came every morning, around 9! too early. should really gives a head up when check in as we didn't realised this and forgot to put the Do not disturb sign! However on our last day, we put the sign out. Saw the cleaners the next morning, they asked if they came in, we said no again. I believe if the check out times is at 12, then they should come after not before. As a 4 star hotel, they can easily note this down. No idea if wifi is available. they didn't mention this at check in... Breakfast- included with room price but definitely not worth it! Limited choices on hot/cold food. No salad. Fruits and vegs limited. Thin slices of fruits (1cm) make you wonder if you are eating the same pineapple (for example) for a few days straight! only 3 options of fruits, no apples or bananas 4 days stay- same food opions. Omelette ok. Eggs are raw, need to boil them (and they are placed near the hot food section) ! Bread unsliced. cereals options limited. Sausages poor. No proper tea. I believe there is only 1 coffee machine too. Not four star standard! poor layout- food section beside the entry. again not hygienic and inefficient, especially if you are with the tour/tourists groups. Not confident in their dinner options so opted to eat out instead. There are lots of good restaurants around. Shower- difficult to control water temperature, Boiling water and freezing water within a few minutes in between! Not four star standard. If you come from uk, you will know the standards of the likes of premier inn. This hotel is worse than premier inn. Pictures on hotel website or booking.com aren't real. They asked us how the stay was, we could only simile and said lovely- we do this only to get away from them. So please avoid at all costs! 3 stars are the minimum. Personally I feel this is not 3 star either