Iberostar Selection Riviera Cancun

Our stay was absolutely amazing! We were pleasantly surprised to find a private jacuzzi in our room—it made the experience even more special. Every restaurant we tried served delicious food, and we especially loved spending time by the pool. What truly made our stay unforgettable were the incredible staff—always welcoming, friendly, and providing top-notch service with a smile. This resort is perfect for anyone looking for peace, privacy, and relaxation. Highly recommended for its tranquil ambiance and excellent hospitality! Heads up to Rolando, Gustavo, Angellus and Mateo You all rock!!!

We loved the food, every restaurant had something unique and with lots of fresh seafood options. The desserts are all very creative and tasty. Morning and lunch buffet has wide selections, we loved how much fruits and veggies there were (no fresh passion fruit though, maybe due to season). The staff are great especially if you tip a few bucks at each meal. They serve top shelf Mexican liquor. All the facilities are well kept and very clean. It’s not very crowded which I liked, with a good mix of families and non families. There were seaweeds along the beach when we went, couldn’t enjoy the sand, though overall we really liked our stay.

Terrible Experience – Do Not Recommend I recently stayed at Palmar Beach Resort in Mexico, and it was by far one of the most disappointing resort experiences I’ve ever had. I was traveling with a group, and we had four rooms total booked across the property — including my Ocean View Two-Bedroom Suite , which was supposed to be a premium experience. It was anything but. Here are just a few of the issues we encountered: No Air Conditioning: My suite had no functioning AC the entire stay. I requested to be moved multiple times and was consistently denied. In the Mexican heat, this made it nearly unbearable. Wild Animals on the Property: Raccoon-like animals roamed the resort freely, digging through trash and getting dangerously close to guests. It was unsanitary and uncomfortable. Terrible Customer Service: Our second butler, Jane, was dismissive and unhelpful. She clearly did not care to assist us and treated us like we were an inconvenience. Rude Front Desk Staff: At checkout, Alfredo at the front desk was incredibly rude and condescending. I requested a printed receipt and was told “you wouldn’t understand” before he finally printed it and claimed my balance was $0. Then, moments later, he asked for my credit card for “additional charges.” His behavior was sketchy and unprofessional. No Manager Access: I requested to speak with a manager every single day, and I was either ignored or denied each time. There was zero accountability or resolution offered. I have video proof of the conditions, the wild animals on the property, and the bizarre interaction at checkout. This trip was supposed to be a relaxing getaway but turned into a stressful and disappointing experience. Save your money and avoid this place at all costs. The service is poor, the environment is uncomfortable, and the staff is unprofessional and dismissive. I have since requested a full refund and am waiting to hear back from management.