Iberostar Waves Creta Panorama & Mare

We stayed here for a 6-day girls’ trip and had a wonderful experience. The staff were friendly and accommodating throughout our stay. While housekeeping primarily refreshed our towels and made the beds, which is why I gave the rooms 4 stars, the overall service was excellent. Chrysanthi, the manager, was incredibly helpful and went above and beyond to ensure our stay was enjoyable. She even upgraded us to a villa with a private pool for our final two nights. Her customer service was exceptional and she treated us with genuine respect and was outstanding in every way. We look forward to coming back in the near future.

This is our fourth time here, and it’s always amazing! The hotel has everything you could want — great facilities, extraordinary service, a lovely atmosphere, and it’s perfect for families. They’ve recently renovated the houses, and some now even have their own little private pools, which is such a treat. The beach might be small, but it’s gorgeous — quiet, crystal-clear water, and less waves. It feels like your own hidden spot by the sea.

We visited as a group and really enjoyed our stay. The views are stunning, and having a couple of beautiful beaches right next to the hotel were awesome. The staff were genuinely nice and super friendly, which made the experience even better. The only downside was that on one or two evenings, the karaoke bar was fully booked for private parties, so we couldn’t use it. That was very disappointing. Also, all the pools had salty or sea water, which wasn’t great—especially for the eyes. They were still usable, but not ideal. The only pool with regular water was the one in the aqua park.