iH Hotels Milano Gioia

This is a decent hotel for the price, the breakfast had a good range and was delicious, the rooms were clean and comfortable and large, my only concern is the location feels very far away from everything. Especially when it's hot, walking 20+ minutes to the nearest metro isn't the greatest experience. Likely the only thing putting me off staying here again

The hotel is far from the city, there is a bus stop nearby, we preferred a taxi. When entering the hotel, the reception asked us to fill out a form with credit card information to guarantee our possible hotel expenses. After having breakfast, my little son took a fruit, when we were leaving, the restaurant attendant informed us that it was forbidden to take food outside, and when I asked the reception, they confirmed this. I have stayed in over 200 different hotels in more than 30 countries, including 3-star, 4-star, 5-star and boutique hotels, but I have never seen such an application regarding credit cards or breakfast. Instead of focusing on these, it would be better if they focused on cleaning the spider web on the wall opposite the elevator, for example, the photo of which I have attached. Other than these, we were pleased with the cleanliness of the room and the variety of breakfast.

Beds were full of bed bugs, we all have bites all over our bodies. When we politely called the hotel the receptionist had little to no interest in our concerns and proceeded to tell us we should have notified while checking out. Bed bug bites take time to become visible hence why we did not report on checking out. Extremely poor service and care for the customer is non existent. Don’t waste your many staying at this hotel.