IL Mercato Splash Aqua Park

Unfortunately, my stay at Mercato Hotel was quite disappointing. Today and also yesterday, housekeeping informed me that bottled water is not provided every day — which is unacceptable for any hotel. The room is cleaned daily, but no shampoo or toiletries are restocked, and I have to call reception every single day just to get fresh towels. The only positive aspect of my stay was the staff — they are genuinely kind, helpful, and professional. Their good attitude is probably the only thing that made me overlook some of the issues. Overall, the service does not match the hotel’s rating or expectations.

Don’t bother! Food was terrible. This hotel is geared for Russian visitors not Europeans so you will be faced with fish for breakfast. When we went there was a very limited option for meals. The rooms had numerous trip hazards - such as broken marble tiles and alike. The lift failed due to a power cut with no power to get us down to the next floor. It was a nightmare vacation. For the first time in my travel history I was pleased to head home! Save your money!

My stay at this hotel was honestly terrible. The rooms were in bad condition, the bathrooms were dirty, and in both rooms we booked, the bathtubs were completely clogged. Housekeeping clearly wasn’t doing their job properly. The food was the same every single day — no variety, no change, just boring and repetitive meals. At check-in, the receptionist gave me the key before the room was even ready, and I had to wait until 4 PM to actually move in. Room service staff were rude and unprofessional, and the overall attitude towards me as an Egyptian guest was noticeably worse compared to how they treated foreign tourists. But once I mentioned I had a foreign passport, the way they treated me changed completely — and that says a lot. I would never stay here again, and I don’t recommend this hotel to anyone expecting decent service or basic cleanliness.