Ilkbal Deluxe Hotel Istanbul

Booked this hotel because I had a stop-over in Istanbul with the sole purpose of spending the day in the hotel using the facilities that are advertised like the pool, sauna, steam room, and the Turkish bath. It is advertised that all the facilities are free and the front desk staff told me so as well. After looking for the location of these facilities which were not that easy to find as in the elevator it says the health club is on the fifth floor but it isn’t actually, there are only rooms there. I found the facilities at the -1 floor. The facilities staff did not speak any English and was in fact on her phone when I entered the floor so I started exploring on my own. The laziness of this staff did not allow them to get up and kindly find me but when she ended her phone call she started shouting across the whole space as if signaling for me to come to her. AWFUL SERVICE. She used Google translate which isn’t always good and did not make any sense what she was translating so she made me stand there and read her translated nonsense. The facilities themselves were rundown and dirty. Turning on a low light will NOT hide the mess if that is what the hotel was hoping for. The pictures advertised for the facilities are MISLEADING. You must buy a swimming cap for 200 Lira to use the pool. What kind of century is this that guests must buy this sort of thing to use the “FREE” facilities. The sauna room was barely warm. The changing room had a dead roach and the shower was totally broken. Besides that in my personal room something was constantly leaking in the shower leaving a rusty puddle in the shower cabin. The fridge was not working even after I had to manually plug it into the wall after a day of traveling. Guests shouldn’t have to do any manual work in the room like construction workers 😂. Even drinking water was not provided. You are better off skipping this place all together. Don’t be fooled by the pretty pictures, the reality is nothing alike. The front desk man was not present behind the check in counter when I arrived, none of the staff wear any sort of uniform so it is hard to tell if you are being approached by a civilian or hotel staff, the front desk man asked me the same kind of questions MULTIPLE times like “are you staying alone” and “how many nights I’ll be staying”. Unprofessional.

Honestly that can’t be a 4 stars, maybe a 2. First no one speaks any language apart from turkish, so forget about understanding or being understood. The rooms are very small, the lavatory are rusty, and do not get me started on the cleanliness. The lift is very slow, and the walls are very thin you can easily hear your neighbors breathing. I gave a 2 for the service because the personal were nice but other than that, do not book in here!

Service is not good especially the guys in reception they treat very racist and ugly. second,the rooms are too small, and for who want a big room and good treat don't reservation this hotel.