Imago Hotel & Spa

NOT a 5-star hotel 😂 Breakfast is bad. Limited options and poorly prepared. And not just our opinion: lots of partially eaten food and mostly full plates on other departed tables. Dinner was mediocre. Diverse menu options but lacking in flavor and execution. This is compounded by the inconvenient location. You are 40 minutes walk from downtown where 95% of the restaurants are and the hotel shuttle runs only hourly, with final return at 9:45pm. Rooms are spacious but super dated, awkwardly designed, and tiny shower hardly big enough for one person. We did have good service during our stay. Very helpful bell boy and ladies at the restaurant who delivered dinner to our room. However, this does not make up for the shortcomings above.

Definitely a 3-star hotel not 5. Overall quite old, far from city center with a good shuttle service. Nice spa with pool but all the rest low level. Breakfast and food very low quality, end of year dinner had low quality food not up the price and level expected , service so and so. Rooms have good space but old shape and furniture. I would not come again and suggest looking for better place downtown or on the lake but newer

Do NOT go here : 1. If you are looking for 5 start hotel 2. If you are looking for good service 3. If you want to eat good food at the hotel 4. If you expect knowledgeable service regarding excursions The hotel is dated. Beware the average clientele is Mexican women past their 60s, so the vibe is relative to that. The staff is rude and not helpful except the guy who worked the night shift. Upon check in they don’t tell you anything related to service or minibar or etc. So upon check out I was charged 33,500 ars for 2 small waters and 2 cokes. Ridiculous, their response was I should have found QR code somewhere in the room log in and checked if the that was free or not. On the first day we asked front desk if they can suggest a good company for excursion to glacier. So they did. OMG we got picked up in 30 year old bus without ac with cracked windshield that rattled and vibrated on every crack of the road. Also do NOT order the food from their cafe. Paid 23,000ars for the burger and it was 5 time worse then McDonalds. Location is outside of town so you need to use the taxi back and forth which is about 7,000 ars on way. In the evening they have shuttle service from 16:40 until 21:45.