Imperial Hotel

A leakage problem occurred during our stay and they were fast in solving it by providing us necessities like bottles of water and constantly checking on us and eventually a new room. the receptionist was also very friendly and helpful. Swimming pool, gym, sauna, and the restaurant are all in good condition and the food is always good. The view is also beautiful here and the room service meals are very affordable. Furthermore, you can easily access to groceries , clothes and such downstairs , very good place to stay

The hotel offers well appointed family rooms, making it a suitable choice for those traveling with loved ones. Its strategic location provides convenient access to key attractions, enhancing the overall guest experience. However, there are notable concerns regarding security and privacy. The back door and windows of the family room feature only basic locks, which may pose a safety risk, particularly on the top floor. Additionally, housekeeping staff enter the room without prior authorization, which could be improved to uphold guest privacy and discretion. Despite these drawbacks, the property maintains a commendable standard of comfort, and its facilities are well maintained, contributing to an overall pleasant stay.

“Lodging house, not hotel” Really shabby apartment, water leaked under kitchen sink (inside cupboard - we informed receptionist & nothing was done) and in the bathroom from under the toilet bowl. Bedroom curtains were stained. It was shocking. The lift/door access cards also kept resetting requiring frequent resets at the lobby reception. Don't let the words "Imperial" and "Hotel" fool you. Its location is great though, in the heart of Miri city.