Imperial Palace Hotel

What a great hotel rooms are spotless cleaners are lovely even left us a flower on our beds. Food was great plenty of options for everyone. The pool bar is just brilliant there was a young man working there his name is Emiraldo was always so polite and happy always good for a chat the drinks and cocktails were amazing the bar food which we had most days was very favourable. The pool was nice and relaxing with plenty of beds for everyone. The reception staff were always on had to help with all your needs and even upgraded us to a sweet when we arrive we stay in 518 what a great room with a sun trapped balcony the air-conditioning is excellent I really mean that. The room had a TV with all the apps so you can sign into your own account to watch TV. You get room towels and they give you beach towels which is a big help there's a little shop that has snacks which was very handy. I highly recommend this hotel as we felt really at home here. There are numerous restaurants nearby and some lovely beaches within a 5min walk. Thank you for everything ❤️

Immaculate and clean at all times. Extremely attentive and kind staff. We really enjoyed the food and the pool area is so chill. We was relaxed the whole time here. It is easy to get buses into busier towns or to walk to local taverns that are also really lovely. There's not much to do other than chill but it was perfect as we would go on excursions or travel out for more if we wanted more. Would recommend this hotel to people wanting to relax.

Absolutely Terrible Experience – NOT Worth 4 Stars! ★☆☆☆☆ I stayed at this so-called 4-star hotel in Crete and had one of the worst experiences I’ve ever had while traveling. I genuinely regret choosing this place. First of all, my room was not cleaned for three entire days. Even worse, when I asked for it to be cleaned—on my birthday, no less—I was told that the cleaner had already left and because my room was “the last one in the building,” they couldn’t guarantee it would be cleaned at all. That kind of excuse is completely unacceptable for any hotel, let alone one that claims to be 4-star. Then, there was a Sahara dust storm, which I understand isn’t the hotel’s fault. However, the pool remained full of dust and completely unusable for FOUR days until I left and no effort was made to clean it during that time. Again, completely unacceptable. But the worst part was how I was treated around my half-board booking. I arrived very late—at 4 a.m.—and obviously missed my first dinner. On my last day, I checked out at 11 a.m. and asked if I could have dinner before I left. I was told I’d have to pay 30 euros. I jokingly mentioned I hadn’t had my first dinner anyway, and they very rudely said, “It’s not our fault you checked in late.” No empathy. No flexibility. No care for guest satisfaction. Just a cold, dismissive attitude for what was a basic, low-effort dinner. To top it off, I had to pay 10 euros per night for a tourist tax—which is fine in itself, but when you’re getting this level of poor service, it just feels like another slap in the face. I rarely write bad reviews, but I genuinely want to warn other travelers: do not waste your time or money here. Poor service, rude staff, dirty facilities, and zero effort to make guests feel welcome or valued. Crete is a beautiful place, but this hotel was a huge disappointment.