Impiana Klcc Hotel

Stayed for 3 nights and overall had a good experience. We were pleasantly surprised when our room got upgraded to a corner unit with more space. The staff were helpful and friendly throughout our stay. Location is excellent — very close to KLCC and with direct access to the covered pedestrian bridge, which made it easy to explore the city. Breakfast was generally good, and I especially enjoyed making my own cheese platter with fruits and tomatoes. However, one morning was quite disappointing. While waiting for cheddar cheese, I witnessed another guest (an Indian lady) handling the food with her bare hands and even cutting the cheese herself, which was very unhygienic. I politely told her to stop, but she ignored me. It was off-putting and should’ve been addressed by hotel staff. I hope the management reminds guests to respect hygiene standards and ask staff for assistance instead of touching shared food.

Highly recommended! Stayed here recently and it was an excellent experience. The room was clean, spacious, and well-maintained. Service was top-notch — staff were friendly, polite, and very helpful throughout the stay. Location is unbeatable, right in the heart of KL with easy access to KLCC and Pavilion via the connecting bridge. Will definitely come again for my next trip!

My wife and I booked a one-night stay at Hotel Impiana KLCC last week (Wednesday to Thursday) mainly because of its convenient location near the KL Convention Centre, where we were attending a gift fair. We checked in early just to drop off our bags before heading to the event. All seemed fine initially. However, when we returned to the hotel around 10 p.m., exhausted and ready to rest, things took a disturbing turn. Shortly after settling in, we started hearing strange noises—what sounded like someone running back and forth above our room, especially between the bathroom and the main area. It continued repeatedly, and we could even hear water sounds as if someone was playing or splashing. It felt deeply unsettling and eerie, like something out of a horror movie. We were so disturbed by it that we couldn’t sleep, and by around 1:30 a.m., we made the decision to check out early and move to a different hotel in the middle of the night. When we brought up this experience to the receptionist and asked for a refund due to the situation, we were shocked at how casually it was brushed off. Their reaction made it seem like this wasn’t the first time such complaints were raised—which honestly made it even more alarming. We do not recommend staying here. Our experience was frightening, and the lack of concern from the staff made it worse. Definitely not the kind of stay anyone would want, especially when all you need is peace and rest.